EXCHANGE AND RETURN POLICY - Amigurumix (version 12/04/22)
Amigurumix, a legal entity governed by private law, describes, through this document, the Exchange and Return Policy of the websites amigurumix.com.br, amigurumix.lojavirtualnuvem.com.br and any other website, store or application operated by the owner.
By browsing this website, we consider that you are in agreement with the Exchange and Return Policy below.
If you do not agree with the conditions of this contract, we ask that you no longer use this website, much less register or send your personal data.
If we modify the Exchange and Return Policy, we will publish the new text on this website, with the updated revision date. We may change this document at any time. If there is a significant change to the terms of this contract, we may inform you using the contact information we have in our database or through notifications.
Using this website after the changes means that you accept the revised Return and Exchange Policy. If, after reading the revised version, you do not agree with its terms, please terminate your access.
Digital products, online classes, consultancies, face-to-face classes, etc.
Consultations, classes, courses, workshops, handouts, projects, recipes and digital files are not subject, by their very nature, to regret. Therefore, check all the details and requirements before purchasing or signing up and clarify all doubts in advance, as, after sending the file to the Buyer or after the start of any class by the Buyer, Amigurumix will not accept requests for refunds of the amounts paid.
In case of withdrawal from any face-to-face course already paid for, communication must be made up to 72 hours (seventy-two hours) in advance or according to the Policy of each course (the Policy of each course may set a longer or shorter period). In this case, you will receive 50% (fifty percent) of the amount paid back within 30 (thirty) days or you can transfer 100% (one hundred percent) of the amount paid to another course or product. Therefore, withdrawals after these deadlines will not have any amounts paid returned and will not be entitled to transfers. The same applies if you are absent or late.
Cancellation or date changes for in-person courses may occur when the minimum number of registrants is not reached, which will be communicated 24 hours (twenty-four hours) in advance. In these cases, the Buyer has the right to receive 100% (one hundred percent) of the amount paid back, if he does not agree with the change of date.
Changes in course hours may occur, but the content is maintained in full, without this meaning any type of cancellation or reduction and without the Buyer being able to demand compliance with the missing hours.
Physical products (shipped by post or Carrier)
All orders are sent with strict checking and quality control (with video recording or photos). Check your order as soon as you receive it, as complaints about missing items made more than 48 hours (forty-eight hours) after delivery will not be accepted.
All orders are sent insured. Therefore, it is up to the Receiver (Buyer or anyone responsible for receiving on their behalf), upon receipt, to check the packaging and products inside in order to identify apparent damage. If there is any damage, the Buyer must refuse to receive it or must make the corresponding reservations in writing upon receipt. If any packaging or products are received with violations or apparent damage (examples: cracks, tears, open box, etc.), without any reservations having been made by the Receiver, it will not be possible to activate the insurance and the Buyer will not be able to be compensated, and will not be able to demand any repair from Amigurumix in this regard. accompany. Otherwise, the return will not be accepted or will be proportional to the missing items (at the sole and exclusive discretion of Amigurumix).
In case of regret, the packaging must be intact, the parts must not show signs of use and the Buyer must contact us within the legal deadlines (7 calendar days, counting from receipt) for the return to be accepted. The Buyer will bear the shipping costs for the return (or, at the sole and exclusive discretion of Amigurumix, the Buyer will receive a pre-paid label for shipping this return, and it is their responsibility to print it, pack everything carefully and safely and take the package to the address indicated for posting, according to instructions that will be provided in writing by Amigurumix). We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that preserves the pieces during transport. Upon receipt, it will be analyzed and, if the requirements are met, the full refund of the amounts paid will be provided within 30 calendar days from the date of receipt of the returned product.
In the case of a defect, the Buyer must contact us immediately and within the legal deadlines (30 calendar days, counting from receipt) so that the product can be repaired (legal period for repair: up to 30 days), exchanged or for the money to be returned in up to 30 days from receipt of the returned product (choice at the sole and exclusive discretion of Amigurumix). The Buyer will bear the costs of shipping the product in all cases (or, at the sole and exclusive discretion of Amigurumix, the Buyer will receive a prepaid shipping label for this return, being their responsibility to print it, pack everything carefully and safely and take the package to the address indicated for posting, according to instructions that will be provided in writing by Amigurumix). We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that preserves the pieces during transport.
Remember that products may present slight variations in relation to the products shown in the photos, which does not constitute a defect. It is also worth remembering that misuse is not a defect and products showing signs of misuse are not subject to warranty, being returned to the Buyer with the costs of this return at the sole and exclusive expense of the Buyer.
Amigurumix is not responsible for: a) apparent damages against which the Buyer did not make reservations upon receipt; b) defects and damages reported after the 90 (ninety) day period; c) defects and damages caused by installation or assembly services carried out by third parties, by incorrect storage of the product, by unforeseeable circumstances or force majeure (examples: falls, floods, acts of nature, etc.), caused by the sole fault of the Buyer or third parties (including the Post Office and carriers) or by misuse or natural wear and tear of the product.
Refunds
All refunds will be made within 30 days from receipt of the returned product.
Refunds may occur through refund or deposit into account, according to the method used at the time of payment and at the sole and exclusive discretion of Amigurumix. In the case of a credit card chargeback, the Buyer is aware that the credit may only appear on the next invoice, according to the rules of the card operator. In the case of deposit into an account, the Buyer must indicate an account held by him/her. If you are not an account holder and indicate a third party account, you must authorize, in writing and with a notarized signature, that this third party receive the amounts in your name, at your own risk. In the case of refunds to a bank account, it is the Buyer's responsibility to correctly inform, by email, all bank details: full name, CPF, bank number, branch and account; Subsequent complaints are not possible if there are errors in processing the return due to the Buyer's fault.
Communications
The Buyer must send all communications to the email contato@amigurumix.com.br, stating their full name and order number.
If you have any questions about this Policy, please contact us by email contato@amigurumix.com.br.